Provident Terms and Conditions

Overview

Provident is dedicated to the security of its customer’s information. We are committed in our efforts to ensure the confidentiality, integrity and availability of Protected Health Information (PHI). Provident’s software-enabled solutions operate on a HIPAA compliant platform with the required administrative, technical and physical safeguards.

Operating System

To ensure the security of the data in our proprietary software, Provident has partnered with Microsoft Azure. Microsoft Azure operates a HIPAA compliant framework that adapts to the changing regulatory landscape. Details on Microsoft Azure’s infrastructure can be found at http://azure.microsoft.com/en-us/support/trust-center/compliance/

Examples of How We Protect Your Data

  • Encryption of data in transit and at rest
  • HIPAA compliant security measures that ensure patient confidentiality and data protection
  • Individual login and automatic logout
  • Notification and archiving
  • Access authorization
  • Real-time data backup
  • Risk assessments

Service

Provident offers the following tiered service structure for our web-based solutions:

  • Tier 1 – Help desk support: Inability to login or load/use website
  • Tier 2 – Help desk support: Inability to navigate website features as trained on/intended
  • Tier 3 – Development support: Website unavailable, features not operational
  • Tier 4 – IT support: Data recovery, server failures, database failures

Provident IT Support: (248) 723-7903

Return Policy

We do not accept returns or provide any refunds for purchases of DocEdgeTM or any other digital product available to you for use or download immediately after purchase.

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