CDI Query Optimization with DocEdge® Communicator

The administrative burden on providers has only increased over the past several years due to the implementation of multiple federal government driven regulations and performance improvement programs. According to a recent study published in JAMA, primary care physicians receive 77 EMR notifications per full work day and only 20 percent of those notifications were test results1.

Additionally, the implementation of ICD-10, the increase in recovery audit contractor (RAC) activity, and the emphasis on clinical validation has resulted in the proliferation and expansion of clinical documentation improvement (CDI) programs across the nation. The changing landscape and scope of CDI programs has demanded higher quality documentation which in turn is putting more pressure on already time starved providers.

To help address this development, Provident developed a mobile communication platform that streamlines the query process by allowing providers to respond to documentation queries using their smartphones. Responses captured in the mobile application are electronically signed and interfaced to the EMR. The goal of this technology is to streamline communications between provider and CDI specialist as well as replace the less efficient modes of communication used today (paper, phone, email, fax).

Below is a CHF query example that illustrates how the mobile application expedites the query process:

CDI Query Optimization with Doc Edge

CDI query optimization with DocEdge

With the use of DocEdge Communicator, Clinical Documentation Specialists and practicing physicians will reduce the administrative burden required to drive improvement in hospital revenue, compliance and outcomes. On average, our clients have observed 100% response rates within 4 hours and 63% in an hour.

DocEdge Quote

To learn more about Provident DocEdge® Communicator contact us today at (248) 957-0123 or



  1. Murphy DR et al. The burden of inbox notifications in commercial electronic health records. JAMA Intern Med 2016 Apr 1; 176:559


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