Communication between Physicians and Case Management, Coding, Quality and Clinical Documentation Improvement (“CDI”) staff is often fractured, with physicians receiving queries through multiple channels (email, paper, fax, phone) and in varied formats. Inconsistent query quality, complicated query processes, and limited EMR integration negatively impact physician response times. Physicians are frequently frustrated and may fail to respond to queries and questions resulting in compliance issues and revenue loss.
With DocEdge™ Communicator Query Integration (DocEdge QI™), communication to physicians is streamlined using standardized templates that drive concise and accurate queries, through one channel, in one format. With a few clicks on any mobile device physicians can immediately respond to queries and update the patient’s medical record.
Designed with ease of use in mind, DocEdge QI™ allows Case Management, Coding, Quality and CDI staff to get the information they need quickly allowing the clinical staff to spend less time answering phone calls or documenting in the medical record and more time seeing their patients.